Frequently Asked Questions

How do I sign up for an account?

In the upper right of the page, there is a Sign in/Register link.  Click that to register a username and password.  You will be sent a confirmation email within a few minutes to verify your info and provide a link to log in.  If you do not see your email, please check your SPAM folder.  If it is in your SPAM folder, please add us to your “Safe Sender” list so future emails will not go in there.

Once you are signed in, you can:

  • View items left in your cart
  • Create a Wishlist
  • View previous orders
  • Add Payment Methods
  • Change your billing and shipping addresses
  • Change your password and personal details

How do I clean my SARDA™ jewelry?

Use a soft cloth to gently wipe clean the item you wish to clean. Remove any remaining impurities with mild diluted soap. Rinse with warm water and dry thoroughly before storing away. Do not use abrasive cleaners, steamers or ultrasonic machines. Do not submerge or clean any of our gemstones with liquid cleaners. You can also purchase our SARDA approved jewelry cleaner on our website.

How do I check the status of my order?

You will receive updates regarding the status of your order at the email address provided upon your time of purchase.

We recommend creating a registered account to save time at online checkout, track your order status, and save your favorite items to your personal Wishlist.

What do I do if my jewelry breaks?

Please reach out to our Customer Care team at [email protected] and they will handle any warranty issues. 

Does SARDA™ offer repairs?

Currently we do not do jewelry repairs.

Affirm

Affirm is a financing method that can be applied to your order as a form of payment. Affirm uses encryption to keep your information safe and your application will not affect your credit score. Approved customers can choose between 3-, 6-, or 12-month payment plans, with APR rates ranging from 0-30%. You will also have the option to sign up for autopay.

To see if you qualify for Affirm, please refer to Affirm’s Terms and Conditions.

Afterpay

Afterpay is a financing method that can be applied to your order as a form of payment. Afterpay gives you the ability to make purchases now and pay it off in 4 equal installments, make every 2 weeks with zero interest. They will send your reminders so you will never miss a payment. 

SARDA™ Return Policy

During these uncertain times, we are pleased to offer a full refund for Sarda purchases returned within 45 days of their purchase date. Return shipping is at the buyer’s expense.

Please send all returns to this address below:

Returns
11819 100th Ave Ct E
Puyallup, WA 98373

All refunds will be made to the purchaser and issued to the original form of payment.

Please note: Returns must be accompanied by a receipt/order confirmation and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective.

SARDA™ Shipping Policy

 

For items available for immediate purchase, we offer the following shipping services.

SARDA SHIPPING – Sterling Silver Jewelry

 

Shipping Service

Shipping & Handling Fee

Delivery Estimate

US Mainland Standard

UPS Ground Saver

$9.25

2-3 Business Days

US Mainland Expedited

UPS 2 Day Air

$16.25

2 Days

US Non-Mainland Standard

UPS Ground Saver

$19.95

5-6 Business Days

Canada

UPS Standard

$21.95

5-6 Business Days

SARDA SHIPPING – Home Décor

 

Shipping Service

Shipping & Handling Fee

Delivery Estimate

US Mainland Standard

UPS Ground Saver

$12.50

2-3 Business Days

US Mainland Expedited

UPS 2 Day Air

$16.50

2 Days

US Non-Mainland Standard

UPS Ground Saver

$49.95

5-7 Business Days

Canada

UPS Standard

$34.95

5-6 Business Days

 Shipping estimates are based on the day and time your order is placed (excluding holidays).

Order Date

Order Time

Shipping Estimate

Weekdays

Before 11am PST

Ships same day

Weekdays

After 11am PST

Ships next business day

Weekends

 

Ships on Monday

**COVID – During these unprecedented times the impact on shipping and delivery times has been extensive. Sarda will remain agile to meet our stated shipping times and will continue to work with our carrier partners on the best delivery possible. We appreciate your understanding and patience.  

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