Frequently Asked Questions

SARDA™ was founded in 1994 by Janyl Sherman, who is responsible for all of SARDA’S™ Bali-made designs. You can read more about Janyl’s journey here. 

You can learn more about SARDA™ here.

Silver weight:

Because of the nature of SARDA’s individually handcrafted sterling silver jewelry, silver weights are approximate and may have slight variances from the listed silver weight description. No two pieces are identical as our jewelry is handmade and finished.

Stone Color:

Due to variations in stones, it is unavoidable that colors may appear differently for everyone. The colors in photos and named descriptors (e.g., “blue topaz”, “neon”, “kunzite” etc.) are subjective, approximate, and may vary. Colors may vary among different collections of the same item. Different pieces with the same color name may not match in color.

In the upper right of the page, there is a Sign in/Register link.  Click that to register a username and password.  You will be sent a confirmation email within a few minutes to verify your info and provide a link to log in.  If you do not see your email, please check your SPAM folder.  If it is in your SPAM folder, please add us to your “Safe Sender” list so future emails will not go in there.

Once you are signed in, you can:

• View items left in your cart
• Create a Wishlist
• View previous orders
• Add Payment Methods
• Change your billing and shipping addresses
• Change your password and personal details

Check to ensure the country that issued your credit card matches the region in which you are shopping. If the bank does not provide an authorization, here are a few possible reasons why:

• The billing information is inconsistent with what the credit card company has on file.
• The expiration date was entered incorrectly at check out.
• The card’s CVV code is incorrect.
• The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.

In some cases, an order is cancelled due if the item is no longer in stock.

Occasionally pricing adjustments are made which result in changes to pricing on jewelry. We reserve the right to modify or cancel orders.

Sometimes, an order is cancelled due to incorrect or inconsistent customer information. Please ensure all credit card, billing and shipping information is accurate. You can create a new order on our site or contact us here.

Please contact us here to cancel the existing order and create a new one.

Please contact us here to resolve any warranty issues.

All online purchases and order history are saved when you create an account on SARDA.COM. We encourage all customers to create an account.

Use a soft cloth to gently wipe clean the item you wish to clean. Remove any remaining impurities with mild diluted soap. Rinse with warm water and dry thoroughly before storing away. Do not use abrasive cleaners, steamers or ultrasonic machines. Do not submerge or clean any of our gemstones with liquid cleaners.

You can also purchase our SARDA™ approved jewelry cleaner on our website.

You will receive updates regarding the status of your order at the email address provided upon your time of purchase.

We recommend creating a registered account to save time at online checkout, track your order status, and save your favorite items to your personal Wishlist.

Currently we do not offer a repair service.

We do not offer financing directly. However, we accept both Affirm and Afterpay.

Affirm is a financing method that can be applied to your order as a form of payment. Affirm uses encryption to keep your information safe and your application will not affect your credit score. Approved customers can choose between 3-, 6-, or 12-month payment plans, with APR rates ranging from 0-30%. You will also have the option to sign up for autopay.

To see if you qualify for Affirm, please refer to Affirm’s Terms and Conditions.

Afterpay is a financing method that can be applied to your order as a form of payment. Afterpay gives you the ability to make purchases now and pay it off in 4 equal installments, make every 2 weeks with zero interest. They will send your reminders so you will never miss a payment. 

(08/31/23): SARDA recently updated our policy on returns, refunds and exchanges. You can review our detailed policy here.

Please contact us here with any specific concerns related to your purchases.

** 

(06/05/22): SARDA recently updated our shipping policy to provide more clarity and transparency on our process. To learn more, read here.

For items available for immediate purchase, we offer the following shipping services.

Shipping estimates are based on the day and time your order is placed (excluding holidays).

**COVID – During these unprecedented times the impact on shipping and delivery times has been extensive. SARDA™ will remain agile to meet our stated shipping times and will continue to work with our carrier partners on the best delivery possible. However, there may be a 1-2 day delay in shipping. We appreciate your understanding and patience. Delivery times are estimates, and may be impacted by weather or other issues beyond our control.

Please contact us here with any warranty/shipping issues.

You can find terms and conditions here.

You can find our Privacy Policy here.

From time to time, SARDA™ will run promotions and/or contests (“Giveaways”) with prizes in the form of jewelry, lifestyles, coupons or other items. For details on how Giveaways are run, rules and eligibility, please visit our “Giveaways” page here. 

We are not able to process price adjustments for previous purchases as prices fluctuate due to trends, stock, and consumer demand.

Unfortunately, we cannot adjust orders after the customer has submitted it. Additionally, given the number of coupons and promotions we offer, we are not able to adjust pricing for customer orders once they begin processing. To ensure you’re up to date on the latest coupons and promotions, remember to sign up for our newsletter, and follow us on social media (@SardaInc) so you never miss out on a deal!

SARDA’S™ Early Access Presale Events provide customers the opportunity to purchase unique collections at amazing prices. These collections feature special stones with unique designs and distinctive cutting.

Because of the fantastic prices and limited quantities, many of these collections will sell out during Early Access Presale events. Since these items are available for sale in advance of a general release, they are generally not available for immediate delivery. These items typically (but not always) have to be specially made in Bali, and can take from 30 days up to six months to ship to customers from the close of the Early Access Presale event.

Any item that is marked “PRESALE” will provide the estimated time of delivery on the item page and at checkout. When the order is ready to ship to customers, you will receive an email confirmation and tracking number. As these items ship from Bali, issues such as weather and customs can impact delivery times. If delivery is delayed, SARDA™ will of course keep you updated. 

Size does not equate to fit. And if you want to see how our bracelets will fit on your wrist, you can reference the below sizing guide to see how our bracelets will lay on your wrist depending on how you like them. Looking for a tighter fit for your bracelets? Like a bit of space? You can see how they will fit based upon bracelet fit! Just take your wrist size and apply it below to get the fit that is best for you!

Fits Wrist Size 5” to 6”

Fitted- 6” wrist

Average- 5.75” wrist

Relaxed- 5.25 to 5.5” wrist

Roomy- 5” wrist

Fits Wrist Size 5” to 5.75”

Fitted- 5.75” wrist

Average- 5.5” wrist

Relaxed-5.25” wrist

Roomy- 5” wrist

Fits Wrist Size 5” to 6.5”

Fitted- 6.5” wrist

Average- 6” to 6.25” to wrist

Relaxed- 5.25 to 5.5” wrist

Roomy- 5” wrist

Fits Wrist Size 5.25” to 6”

Fitted- 6” wrist

Average- 5.75” wrist

Relaxed- 5.50” wrist

Roomy- 5.25” wrist

Fits Wrist Size 5.25” to 6.25”

Fitted- 6.25” wrist

Average- 6” wrist

Relaxed- 5.50” wrist

Roomy- 5.25” wrist

Fits Wrist Size 5.25” to 6.75”

Fitted- 6.75” wrist

Average- 6” to 6.5”to wrist

Relaxed- 5.5” to 5.75” wrist

Roomy- 5.25” wrist

Fits Wrist Size 5.5” to 6.25”

Fitted- 6.25” wrist

Average- 6” wrist

Relaxed- 5.5” to 5.75” wrist

Roomy- 5.25” wrist

Fits Wrist Size 5.5” to 6.5”

Fitted- 6.5” wrist

Average- 6.25” wrist

Relaxed- 5.75” to 6” wrist

Roomy- 5.5” wrist

 Fits Wrist Size 5.5” to 7”

Fitted- 7” wrist

Average- 6.25” to 6.75” to wrist

Relaxed- 5.75” to 6” wrist

Roomy- 5.5” wrist 

Fits Wrist Size 5.75” to 6.75”

Fitted- 6.75” wrist

Average- 6.5” wrist

Relaxed- 6.25 to 6.75 wrist

Roomy- 6.75” wrist

Fits Wrist Size 5.75” to 6.5”

Fitted- 6.5” wrist

Average- 6.25” wrist

Relaxed- 6” wrist

Roomy- 5.75” wrist

Fits Wrist Size 5.75” to 7.25”

Fitted- 7.25” wrist

Average- 6.75” to 7” to wrist

Relaxed- 6 to 6.5” wrist

Roomy- 5.75” wrist 

Fits Wrist Size 6” to 6.75”

Fitted- 6.75” wrist

Average- 6.5” wrist

Relaxed-6.25” wrist

Roomy- 6” wrist

Fits Wrist Size 6” to 7”

Fitted- 7” wrist

Average- 6.75” wrist

Relaxed-6.25 to 6.5” wrist

Roomy- 6” wrist

Fits Wrist Size 6” to 7.5”

Fitted- 6” wrist

Average- 6.25” to 6.75” to wrist

Relaxed-  7” to 7.25” wrist

Roomy- 7.5” wrist 

Fits Wrist Size 6.25” to 7”

Fitted- 7” wrist

Average- 6.75” wrist

Relaxed- 6.50” wrist

Roomy- 6.25” wrist

Fits Wrist Size 6.25” to 7.25”

Fitted- 7.25” wrist

Average- 7” wrist

Relaxed- 6.5” to 6.75” wrist

Roomy- 6.25” wrist

Fits Wrist Size 6.25” to 7.75”

Fitted- 7.75” wrist

Average- 7” to 7.5” to wrist

Relaxed- 6.5 to 6.75” wrist

Roomy- 6.25 ” wrist Fits 

Fits Wrist Size 6.5” to 7.25”

Fitted- 7.25” wrist

Average- 7” wrist

Relaxed- 6.75” wrist

Roomy- 6.5” wrist

Fits Wrist Size 6.5” to 7.5”

Fitted- 7.5” wrist

Average- 7.25” wrist

Relaxed- 6.75” to 7”  wrist

Roomy- 6.5” wrist 

Wrist Size 6.5” to 8”

Fitted- 8” wrist

Average- 7.50” to 7.75” to wrist

Relaxed- 6.75 to 7.25” wrist

Roomy- 6.5” wrist 

Fits Wrist Size 6.75” to 7.75”

Fitted- 7.75” wrist

Average- 7.5” wrist

Relaxed- 7” to 7.25”  wrist

Roomy- 6.75” wrist 

Fits Wrist Size 6.75” to 7.5”

Fitted- 7.5” wrist

Average- 7.25” wrist

Relaxed- 7” wrist

Roomy- 6.75” wrist

Fits Wrist Size 6.75” to 8.25”

Fitted- 8.25” wrist

Average- 7.5” to 8” to wrist

Relaxed- 7” to 7.25” wrist

Roomy- 6.75” wrist 

Fits Wrist Size 7” to 8”

Fitted- 8” wrist

Average- 7.75” wrist

Relaxed- 7.25” to 7.5” wrist

Roomy- 7” wrist

Fits Wrist Size 7” to 7.75”

Fitted- 7.75” wrist

Average- 7.5” wrist

Relaxed- 7.25” wrist

Roomy- 7” wrist 

Fits Wrist Size 7” to 8.5”

Fitted- 8.5” wrist

Average- 7.75” to 8.25” to wrist

Relaxed- 7.25 to 7.5” wrist

Roomy- 7” wrist

Fits Wrist Size 7.25” to 8”

Fitted- 8” wrist

Average- 7.75” wrist

Relaxed- 7.5” wrist

Roomy- 7.25” wrist

Fits Wrist Size 7.25” to 8.25”

Fitted- 8.25” wrist

Average- 8” wrist

Relaxed- 7.50” to 7.75” wrist

Roomy- 7.25” wrist

Fits Wrist Size 7.25” to 8.75”

Fitted- 8.75” wrist

Average- 8” to 8.50” to wrist

Relaxed- 7.5” to 7.75” wrist

Roomy- 7.25” wrist

Fits Wrist Size 7.50” to 8.5”

Fitted- 8.5” wrist

Average- 8.25” wrist

Relaxed- 7.75” to 8” wrist

Roomy- 7.50” wrist 

Much of the gem material currently on the market has been treated in some way before it reaches the customer. In fact, it is estimated that over 90% of gemstones in the market have had some kind of treatment to them.

Why are gems treated?

In a sense, people alter all gem materials after they are found in the earth in order to prepare them for use in jewelry, whether that means cleaning, polishing, or more significant alterations designed to further enhance the material.

There are a number of types of treatments applied to gem material. Below are a few that are used.

Dyed

Heat Treatment

Radiation Treatment

CVD chemical Vapor Disposition

Bleached

Oiled

Filled

SARDA™ does its best to test the gemstones it uses in its jewelry to confirm the authenticity, as well as to disclose any treatment used that significantly alters the nature of the gemstone.

And while SARDA™ tests a signifiant number of its gem material before setting them in our pieces and selling it, gemstones trade many hands before the material actually gets cut into a gemstone.

Thus it is impossible to guarantee that none of these treatments were used in any the gem material, even after it has been tested, cut and set into our luxury sterling silver or beaded jewelry.

The costs of testing gem material are significant. Indeed, testing each gemstone would increase the cost of our pieces by many multiples.

SARDA’S™ motto is “luxury jewelry at affordable prices.” Keeping our pieces affordable for our customers is at the heart of Janyl’s ethos. We want our gemstones affordable and the jewelry beautiful. The testing it would take to guarantee all of our gemstones had not received some sort of treatment — or confirm the specific types of treatment — would make our jewelry unaffordable.

Our pieces are made with genuine material, but in the making these pieces there is the potential that treatments were used to enhance certain gemstones.

For more information on how gemstones are tested, read here.

For more information on how gemstones are treated, read here.