Frequently Asked Questions
Find answers to your questions with SARDA'S™ FAQ page. Explore commonly asked questions about our products, shipping, and more, so you can shop with confidence and clarity.
ABOUT
Who is the owner of SARDA™? How is our jewelry made? Learn the basics of SARDA™
Janyl Adair Sherman is the founder of SARDA™. Nearly 30 years ago, Janyl made the bold decision to leave her high-end retail job and pursue her dream of starting her own jewelry line in Bali. Despite facing challenges and leaving behind the comforts of home, Janyl was determined to make her vision a reality.
Each piece of SARDA™ jewelry is handcrafted by master silversmiths with over 30 years of experience.
The meticulous six-step polishing and oxidation process ensures that each piece maintains its quality and prevents tarnishing. SARDA™ jewelry stands out in the industry for its superior craftsmanship and the sheer weight of silver used in each piece.
Silver weight:
Because of the nature of SARDA’s™ individually handcrafted sterling silver jewelry, silver weights are approximate and may have slight variances from the listed silver weight description. No two pieces
are identical as our jewelry is handmade and finished.
Stone Color and quality:
Janyl searches all over the world to find top-quality gemstones. From blue topaz to peridot to lab-created, Janyl brings her customers the finest quality she can.
Stone variation:
Due to variations in stones, it is unavoidable that colors may appear differently for everyone. The colors in photos and named descriptors (e.g., “blue topaz”, “neon”, “kunzite” etc.) are subjective,
approximate, and may vary. Colors and clarity may vary among different collections of the same item. Different pieces with the same color name may not match in color or design, as many gemstones are natural.
SARDA’s™ artisans start with pure .925 sterling silver to hand make our chains. As part of that process, the artisans solder together individual pieces of chain link and jump rings to create the overall chain. Soldering is a technique used in making jewelry where pieces of metal are joined by applying molten metal.
Every piece of SARDA™ jewelry is handmade with hand-soldered jump rings. The soldering process is included in the total weight of chain pieces and thus, the total piece weight may vary.
Most gem material currently on the market has been treated in some way before it reaches the customer. In fact, it is estimated that over 90% of gemstones in the market have had some kind of treatment to them.
Why are gems treated?
In a sense, people alter all gem materials after they are found in the earth in order to prepare them for use in jewelry, whether that means cleaning, polishing, or more significant alterations designed to further enhance the material.
There are a number of types of treatments applied to gem material. Below are a few that are used:
Dyed
Heat Treatment
Radiation Treatment
CVD chemical Vapor Disposition
Bleached
Oiled
Filled
SARDA™ does its best to test the gemstones it uses in its jewelry to confirm the authenticity, as well as to disclose any treatment used that significantly alters the nature of the gemstone.
And while SARDA™ tests a significant number of its gem material before setting them in our pieces and selling it, gemstones trade many hands before the material actually gets cut into a gemstone.
Thus it is impossible to guarantee that none of these treatments were used in any the gem material, even after it has been tested, cut and set into our luxury sterling silver or beaded jewelry.
The costs of testing gem material are significant. Indeed, testing each gemstone would increase the cost of our pieces by many multiples.
SARDA’S™ motto is “luxury jewelry at affordable prices.” Keeping our pieces affordable for our customers is at the heart of Janyl’s ethos. We want our gemstones affordable and the jewelry beautiful. The testing it would take to guarantee all of our gemstones had not received some sort of treatment — or confirm the specific types of treatment — would make our jewelry unaffordable.
Our pieces are made with genuine material, but in the making these pieces there is the potential that treatments were used to enhance certain gemstones.
Account FAQ
Information on creating an account and tracking orders
In the upper right of the page, there is a person “icon,” Click on that (or the following link) and you will be taken to our Sign in/Register page.
Note: If you are a NEW customer, or a customer who has previously shopped with SARDA™ but has NOT logged into our new website since our launch on 4/2/24, you will need to create a new account.
To create a new account: Click on the “create account” link, and you will be taken to a page to our “Create Account” page. Enter your information -- including a password -- and “create” your account. You will receive an email prompting you to validate your account by clicking on a link. Once you validate your account, you are ready to go.
If you do not see the email, please check your SPAM folder. If it is in your SPAM folder, please add us to your “Safe Sender” list so you receive our emails.
Once you are signed in, you can:
View items left in your cart
Create a Wishlist
View previous orders
Add Payment Methods
Change your billing and shipping addresses
Change your password and personal details
For more information on how to access account information, watch our YouTube video.
Yes! However, you must use the email address from your old account that was in use on or before 4/1/24. If you have NOT logged into our site since our launch on 4/2/24 You will need to create a new account.
To create a new account: Click on the “create account” link, and you will be taken to a page to our “Create Account” page. Enter your information -- including a password -- and “create” your account. You will receive an email prompting you to validate your account by clicking on a link. Once you have done that, you are ready to go.
If you do not see the email, please check your SPAM folder. If it is in your SPAM folder, please add us to your “Safe Sender” list so you receive our emails.
Once you are signed in, you can:
View items left in your cart
Create a Wishlist
View previous orders
Add Payment Methods
Change your billing and shipping addresses
Change your password and personal details
Be sure to use your old Sarda account email to access your old account information. Billing details will not transfer over.
For more information on how to access account information, watch our YouTube video.
You will receive updates regarding the status of your order at the email address provided upon your time of purchase. Additionally you can check on the status of your order through your account page.
We recommend creating a registered account to save time at online checkout, track your order status, and save your favorite items to your personal Wishlist.
All online purchases and order history are saved when you create an account on SARDA.COM, and receipts are emailed to the address used at checkout. We encourage all customers to create an account.
PAYMENT FAQ
Payment methods and questions
SARDA™ accepts all major credit/debit cards. We also accept PayPal, Affirm, Afterpay, ApplePay
and GooglePay. Customers may also shop through the Shop app. For more information on Affirm and Afterpay, see below.
Affirm is a financing method that can be applied to your order as a form of payment. Affirm uses encryption to keep your information safe and your application will not affect your credit score. Approved customers can choose between 3-, 6-, or 12-month payment plans, with APR rates ranging from 0-30%. You will also have the option to sign up for autopay. To see if you qualify for Affirm, please refer to Affirm’s Terms and Conditions.
Afterpay is a financing method that can be applied to your order as a form of payment. Afterpay gives you the ability to make purchases now and pay it off in 4 equal installments, make every 2 weeks with zero interest. They will send your reminders so you will never miss a payment.
Check to ensure the country that issued your credit card matches the region in which you are shopping. If the bank does not provide an authorization, here are a few possible reasons why:
The billing information is inconsistent with what the credit card company has on file.
The expiration date was entered incorrectly at check out.
The card’s CVV code is incorrect.
The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.
In some cases, an order is cancelled due if the item is no longer in stock.
Occasionally pricing adjustments are made which result in changes to pricing on jewelry. We reserve the right to modify or cancel orders.
Sometimes, an order is cancelled due to incorrect or inconsistent customer information. Please ensure all credit card, billing and shipping information is accurate. You can create a new order on our site or contact Customer Care.
Orders cannot be modified once complete. Customers will need to contact our Customer Care team to address incorrect information such as shipping addresses or sizing issues.
Prior to an order being shipped, customers can reach out to Customer Care to attempt to change the order. However, there is no guarantee that these requests will be able to be processed. After an order is shipped, customers will need to access our return page to exchange sizes. Size exchanges are subject to inventory on hand.
RETURNS, REFUNDS & EXCHANGES
Information on returning items
We understand that sometimes, you need to return your pieces. SARDA™ offers a 30-day return policy for your jewelry, subject to terms and conditions. To determine if your purchase is eligible for a return, refund or exchange, please refer to our Returns, Refunds & Exchanges page.
If the item qualifies for a return, and you would like a refund, you will receive shipping instructions once the return is approved. Shipment for a refund is at the customer’s expense* and items must be securely shipped in a box or padded envelope. Items returned in plain envelopes will not be accepted. A Restocking Fee** of $10.95 will apply, which will be deducted from the amount refunded.
*In cases where there is a warranty issue (damage), or the wrong item was received, SARDA™ will cover the cost of shipping and waive the restocking fee.
**In cases where customers want to exchange an item for the same one in a different size, or request a store credit, SARDA™ will waive the restocking fee.
If the item is not eligible for a return, it will display as “non-returnable,” with the reason why.
More information on our returns, refunds and exchanges can be found here.
You can access the returns portal through your account. The link to the return portal can also be found by clicking on this link.
To return an item that is damaged or defective, please refer to our Returns, Refunds & Exchanges page.
Some items listed will not be eligible for returns (for example, if the time limit for returns has expired). When returning an item, you will able select the reason for the return, to ensure the item is eligible.
You may select from the following options when returning an
item:
• Arrived too late
• Damaged/defective
• Incorrect item received
• Wrong size
• Doesn’t suit me
• Other
SARDA™ does accept exchanges for jewelry that is in the same style in different sizes. SARDA™ does not accept exchanges for different pieces of jewlery or different gemstones. You can request an exchange by accessing the return portal through your customer account.
SARDA does offer a form of store credit. If you return an item and have requested a credit, once the item has been received, you will receive a credit in the form of a SARDA gift card. Please review our policy on gift cards for more information on how they may be used.
Customers who choose to receive a gift card have the benefit of having their restocking fee waived.
Some items are not eligible for returns, refunds or exchanges. Some items are (but not limited to):
Items on final sale: Not returnable.
Final Sale: Items discounted 30% or higher. Coupons which take discount above 30%
Items held after 30 days: Not returnable
Shipping
Answers to shipping questions
SARDA™ is pleased to offer free shipping on purchases of $100 or more to customers in the contiguous 48 United States and Puerto Rico. For orders under $100, a $7.50 charge is added. SARDA™ uses standard ground shipping to the contiguous 48 United States and Puerto Rico.
For customers in Canada, SARDA™ offers shipping at a cost of $21.95. SARDA™ offers shipping to Australia at a cost of $37.50. Payment for shipping is due at time of purchase.
More information on our shipping policies and rates can be found here.
At checkout, customers may ALSO select from the following expedited shipping options:
Three (3) day delivery
Two (2) day delivery
Next day delivery
Each option is available for an extra fee, which will be added when selected at checkout. Expedited shipping options are subject to the same shipping policies as SARDA’s ground shipping. Orders completed on Saturday or Sunday will not be processed until the next business day.
Orders completed after 10 am PT Monday-Friday will not be processed until the next business day. SARDA observes the following holidays and is not open for business.
• New Year’s Day
• Memorial Day (4th Monday in May)
• Independence Day
• Labor Day (1st Monday in September)
• Thanksgiving Day
• Day After Thanksgiving (4th Thursday/Friday in November)
• Christmas Eve
• Christmas Day
• New Year’s Eve
Presale items will not be shipped until the date outlined on the promotion, and thus are not available for immediate expedited shipping. Customers may select expedited shipping for presale items, and items will be shipped based on the option selected when items arrive at SARDA for shipment. Payment for expedited shipping will be collected at the time of purchase.
**COVID – During these unprecedented times the impact on shipping and delivery times has been extensive. SARDA™ will remain agile to meet our stated shipping times and will continue to work with our carrier partners on the best delivery possible. However, there may be a 1-2 day delay in shipping. We appreciate your understanding and patience. Delivery times are estimates, and may be impacted by weather or other issues beyond our control.
More information on our shipping policies and rates can be found here.
SALES GIVEAWAYS & PROMOTIONS
Information on our deals and promotions
From time-to-time SARDA™ through its employees or management may conduct contests, giveaways or sales (discounts) on its website, social media platforms or emails (i.e. “promotions”). These promotions are conducted at the sole discretion of SARDA™, Inc and may be created, altered or ended at any time.
For more information on our giveaways and promotions, read here.
Unfortunately, we cannot adjust orders after the customer has submitted it. Additionally, given the number of coupons and promotions we offer, we are not able to adjust pricing for customer orders once they begin processing. To ensure you’re up to date on the latest coupons and promotions, remember to sign up for our newsletter, and follow us on social media (@SardaInc) so you never miss out on a deal!
We are not able to process price adjustments for previous purchases as prices fluctuate due to trends, stock, and consumer demand.
Gift Cards
SARDA™ is pleased to offer the option of receiving and using store credits in the form of a gift cards. Upon receipt, these virtual cards (emailed codes) can be used for purchase on anything on sarda.com.
Yes, provided there is still a balance remaining on the card.
Yes. You can redeem another gift card during checkout.
No, you can't use a gift card to buy another gift card.
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Yes, gift cards are a form of payment.
You can check your balance by clicking on the “check my balance” link on the email that issued the gift card. If you lost that email, please reach out to customer care for assistance.
Yes, while completing the return process, you will be able to select from several options, one of which is “refund to store credit.” Upon approval of the return and receipt of the item, you will be issued a credit in the form of a gift card for the value of the return. The benefit of a gift card is that the $10.95 restocking fee will be waived!
OTHER INFORMATION
Answers to other questions you may have.
Currently we do not offer a repair service.
Select rings are able to be resized, depending on the design. SARDA™ does not offer a resizing service, however. Contact your local jeweler to learn more.
Size does not equate to fit. And if you want to see how our bracelets will fit on your wrist, you can reference our sizing guide on our bracelets to see how our bracelets will lay on your wrist depending on how you like them.
Looking for a tighter fit for your bracelets? Like a bit of space? You can see how they will fit based upon bracelet fit! Just take your wrist size and apply to the guide to get the fit that is best for you! You can also add our bracelet sizer to your order, free of charge!